Company Polices

1. Scope of Services

Motion Made Smart provides professional installation, configuration, and education for consumer-ready devices, including but not limited to:

  • Video doorbells

  • Security cameras

  • Smart locks

  • Garage door openers

  • TVs, speakers, and soundbars

  • Routers, Wi-Fi hubs, and mesh systems

  • Smart plugs, bulbs, and similar low-voltage products

All devices installed are consumer-ready, low-voltage, or plug-in products.

2. Limitations of Services

To comply with state and safety regulations:

  • We do not perform electrical work that involves modification of a home’s high-voltage wiring, breaker panels, or circuits.

  • We do not install or modify hardwired lighting, outlets, switches, or other permanent electrical fixtures.

  • Any electrical work requiring permits or licensed electrician oversight will be referred to or coordinated with licensed professionals.

3. Customer Responsibilities

  • Customers are responsible for ensuring that their home’s electrical system, Wi-Fi, and internet service are in working order prior to installation.

  • Any required electrical repairs or upgrades must be completed by a licensed electrician before installation services can be performed.

  • Customers must provide safe and reasonable access to the installation site.

4. Liability Notice

Motion Made Smart maintains general liability insurance and errors & omissions coverage for customer protection during installation.

The Company is not responsible for issues arising from:

  • Pre-existing electrical or structural conditions

  • Internet/Wi-Fi instability

  • Manufacturer defects or warranty issues with third-party devices

5. Payment & Missed Appointment Policy

Deposits & Pre-Payments

  • All orders must be paid in full at booking.

  • Free consultations are available prior to booking.

Missed Appointments

  • Defined as the customer failing to be present at the agreed installation time without at least 24 hours’ notice.

  • Missed appointments are non-refundable.

  • Customers may reschedule for the next available date at no additional fee, but the original payment/deposit will be applied to the rescheduled appointment.

Cancellations

  • More than 24 hours’ notice → full refund of payment/deposit.

  • Less than 24 hours’ notice → treated as a missed appointment (non-refundable).

Motion Care Plans

  • Must be purchased at the time of service.

  • Plans cannot be backdated or applied to previous installations.

6. Guarantees

  • Standard Guarantee: All installs include a 30-day workmanship guarantee.

  • Low Price Guarantee: Customers are protected by a 30-day low price guarantee (match/refund if a lower advertised rate is found).

  • Motion Care Plan: Extends workmanship guarantee to 24 months.

  • Condition: Extended workmanship guarantees require an active Motion Care Plan subscription. If the subscription is canceled, extended benefits are forfeited.

7. Payment Methods & Financing

Accepted Payment Methods
Visa, Mastercard, American Express, Discover, Diners Club International, JCB, UnionPay, Cartes Bancaires, ACH, Apple Pay, Google Pay, Link, Afterpay, and Klarna.

Financing Conditions

  • Financing available through Afterpay and Klarna.

  • Financing applies only to installations and device purchases.

  • Motion Care Plans cannot be financed and must be paid in full at the time of subscription.

  • All guarantees apply equally to financed purchases, provided the Motion Care Plan remains active.

8. Service Area & Travel Policy

  • Services included within any city in North Carolina.

  • Other areas are being added every year.

9. Giving Back

As part of the Making Motion Happen Fund, Motion Made Smart donates:

  • $5 for every installation

  • $5 for every Motion Care Plan election

Every service creates direct impact in the community.

10. Plan Cancellation Impact

  • Canceling a Motion Care Plan voids all extended workmanship guarantees, even if financing terms are still active.